market faqs

Shipping & Delivery

 

Our shop offers free shipping throughout the continental United States. Shipping to Alaska, Hawaii, US Protectorates and APO/FPO is at cost of the selected service (economy or expedited).

For certain items in stock, we offer USPS Priority Service for orders shipped to locations within the continental United States AT NO ADDITIONAL CHARGE.  Refer to the conditions for the item.

 

If your order needs to be delivered quickly, our shop offers expedited shipping (1-3 days via USPS, FedEx or UPS) to all US regions and Canada (as permitted by carrier) for an additional charge.  Please select expedited service if there is a specific deadline for your shipment!

For orders to be shipped outside of the USA and Canada, only standard service is offered.



Service Guarantee

 

Our shop commits to providing customers with exceptional service.  

 

If at any time you are dissatisfied with your shopping experience, please contact the Shop Manager at office@savvyhost.com or by phone at 1.888.761.2270 ext 0 for immediate assistance. 



Tracking Your Order

 

Tracking information for your order will be provided to you as a part of your order confirmation.  Regular updates can be arranged through the selected carrier using the tracking number provided.

100% Secure Ordering

 

Our shop provides 100% secure ordering through our partnership with Stripe and PayPal. We do not retain your credit card or any other payment information through our site or shop.



Privacy Policy

 

We value our customers as we value our friends, so personal information is handled responsibly.  Our shop does not share, sell or distribute customer information in any way.

No-Hassle Returns

 

Our shop is pleased to offer a no-hassle return to all customers within 15 days of purchase.

 

In order to handle your return with as little fuss as possible, please follow these instructions.

 

  1. Request a Return Merchandise Authorization (RMA) by contacting concierge@savvyhost.com with your return request including an explanation of why the item(s) are to be returned.

  2. Repackage the item in the original packing, including a print-out of the Return Merchandise Authorization (RMA) provided in response to your email request.

  3. Attach the prepaid shipping label provided from Savvy Host Market.

  4. Deliver to the shipping carrier (USPS, FedEx or UPS as indicated on the RMA) as promptly as possible to ensure the item is received within the return window.

Please note that while we are happy to provide a hassle-free return service, we do require that the item be shipped back to our offices within 10 days of the return request.  Tracking information from pick-up through delivery is provided by the carrier, so our office will be advised as soon as the item is in transit.

 

Upon receipt of your purchased item(s) in our office evidencing no use or damage, we will promptly refund your purchase amount less the return shipping costs.

 

If any item(s) from your order must be returned due to damage or defects, we will of course cover the costs for the return shipping.

Exchanges are best handled by contacting our Customer Concierge directly, and specific arrangements made to address your order needs.

Please contact our Customer Concierge at 1.888.761.2270 ext 0 - or via email to concierge@savvyhost.com - if you have any questions or need further information.

 

While we are disappointed that there is a need to return or exchange an item, we hope that your experience with our Customer Concierge is positive enough that you will take the opportunity to shop with us again - and soon!

the savvy host llc - the art of good food & hospitality
... grab a glass, sit at our table.  you're welcome to stay a while.

© 2015 The Savvy Host LLC  

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